Jason and the team at Western Building are amazing to work with — in so many ways. Trust with a contractor is vital (we've had BAD experiences in the past!) — and Jason and WBC earned our trust, 110%. Why? They invested in learning about us, about our project, about our dreams, etc. WELL before we actually signed a contract with them to remodel our kitchen and replace some windows and doors. Jason devoted the time and energy to get to know us (and we him) before any work began. Then — in the midst of a VERY challenging personal situation, Jason showed a level of compassion and empathy that was very much appreciated (and, again, maybe unexpected from a "typical" contractor). His care for us as human beings was wonderful. Then — the Ts and Cs of the contracting process were clear, simple, and accurate. Jason was upfront about everything, and the team "on the ground" (Barry, Tom, etc.) delivered. They showed up to work on time, were clean and respectful, did what they said they were going to do — on time, on budget, with a HIGH level of skill and craftsmanship. It's like they were building something THEY would use in our kitchen remodel. It was clear they were skilled — but even more so, it was obvious they CARED about the result. It never felt like we were just another customer. We built strong trust and partnership with Barry, Tom, and Jason (and the other subcontractors too) — where the 1,000 different decisions needed in a custom project were explained, discussed, and the decisions were made in partnership and collaboration. Inevitably there are punch list items — and that was true with our project too. However, the list was SHORT, and Jason and his team took care of everything expeditiously and professionally. We even had an issue during a party — on a Sunday — and Tom made it a point to come THAT evening to take care of it. Exemplary customer service. Anyway — working with Western Building is SO different from the experience we've personally had with other contractors — and the experience we've heard about from so many of our friends, neighbors, and family. I recommend them 110% — you'll be glad to include them in your project.Read More